Frequently Asked Questions

Will I get a tax receipt for my donation? Yes, a charitable receipt will be sent to the email you provided during payment. Matching dollars and gift cards are not eligible for charitable receipts.

How do I use my ATB Cares gift card? Simply vist the Gift Card section and click through the link to redeem your gift card. You will be required to enter your gift card code and you will be prompted to search for your charity of choice. Please note gift cards are typically valid for 30 days.

How is my donation processed? Your donation is processed securely by a third-party credit card or PayPal payment processor. The charge will appear on your credit card as 'Benevity Online Donations'.

Are there any fees when I make a donation?  Yes, like with other donation processing platforms, fees do apply for donations made on ATB Cares. An administrative fee of 2.9% (up to a maximum of $250 per donation), plus applicable merchant fees, will be netted from all donations prior to their disbursement to charities. ATB Cares’ matching dollars help to offset a portion of these fees.

How does the charity receive my donation? Your donation is pooled together with all donations made to the same charity each month and sent to the charity in one single monthly disbursement, along with any applicable matching funds from ATB Cares. This reduces the administrative overhead for charities. Donations are processed by the end of the month following the month in which your donation was made (ex: donations made in April are disbursed to charities by the end of May).

I made a donation to my favorite charity but the receipt I received was issued by a Foundation. Why is that? Once you make a donation, charitable tax receipts are automatically issued on behalf of the charity. This saves charities the time and cost of having to issue individual receipts themselves. While ATB Cares is  powered by Benevity, an online donation processing platform, charitable tax receipts are issued by their partner Foundation – the Canadian Online Giving Foundation.

How do I know if my donation will be matched? The estimated match amount is calculated for you at checkout before payment details are required. If your donation is not being matched, the estimated match amount will be $0. Please note that gift cards are not eligible for matching.

I need support with a donation I made. Who do I contact? The best way to get in touch is through the form on the Contact Us page. Requests are submitted to Benevity, who supports all donation-processing and charity disbursements. Users can also contact Benevity via email at support@benevity.com.

Do all charities receive matching? Alberta-based, non-religious causes are eligible to receive matching through ATB Cares, provided ATB's monthly matching budget has not been reached. Monthly matching budgets are reset on the 1st day of each month. Occasionally, ATB runs campaigns, during which additional matching dollars are available. 

Are there limits to how much matching a charity can receive? Eligible causes may receive up to $5,000 of matching per year (April 1 - March 31). Individual donations qualify for a maximum donation match of $500.